Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all Dream Watches authentic?
Yes, every timepiece we sell is 100% authentic and undergoes a rigorous multi-point inspection by our master watchmakers to ensure quality and originality.
What is your shipping policy?
We offer complimentary insured express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 days.
Do the watches come with a warranty?
Every purchase includes a 2-year Dream Watches limited warranty covering the internal movement and mechanical functions of the watch.
What is your return policy?
We offer a 14-day hassle-free return period. The watch must be returned in its original, unworn condition with all security tags and protective plastics intact.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers. For high-value transactions, we also offer secure financing options through our partner providers.
How should I care for my luxury watch?
To maintain your watch, avoid extreme temperatures and magnetic fields. We recommend a professional service every 3-5 years to ensure the movement remains lubricated and accurate.